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Customer Service

Contact Us

Vigini Paint and Design
store@viginipaintanddesign.com

Please Note: We are a web based store.  When you contact us by email, your email address is automatically added to our database so you can receive product information and updates. If you do not wish to be added to our database please specify that in your Email.

Shipping Information

Your order will be shipped within 1 to 2 business days from the time the order was placed. You should receive your order within 5 to 8 business days from the time the order was placed. Excluding International orders as the delivery time varies between 2 to 4 weeks, in most cases.

All continental U.S. orders are shipped UPS Ground service.  Vigini Paint & Design cannot guarantee 3rd party shipper delivery times and is not responsible for any monetary loss or inconvenience that may be caused due to a late delivery or lost package.

Shipping Rates

Orders up to $29.99 ——– $12.95

$30.00 – $49.99 ———— $14.95

$50.00 – $74.99 ———— $16.95

$75.00 – $99.99 ———— $18.95

$100.00 – $199.99 ——— $20.95

$200.00 – $299.99 ———-$22.95

$300.00 – $499.99———$24.95

$500 and above—FREE SHIPPING! 

EXPRESS ORDERS 

Next Day, 2nd Day, and 3-Day shipping service is available. Please call 1-210-385-5423. International orders call between 10am – 5pm (GMT), Monday-Friday to confirm your expedited order and confirm shipping charges.

INTERNATIONAL ORDERS 

International shipping charges will be based on the weight of your package(s) to your destination. We will contact you with exact shipping charges, and will require your approval prior to processing your order.

Important notice to International customers. There may be additional import taxes or customs duties imposed on your package at the time of delivery. These fees are outside of our control, and it is the responsibility of the recipient to pay any additional fees. Please contact your government to obtain the rates pertaining to import taxes or customs duties.  Vigini Paint and Design is not responsible for import taxes or customs fees imposed by the receiving country..

Return Policy

IMPORTANT! Please inspect your package immediately upon receipt.

  • Damaged stencils/products must be reported to us immediately and may be returned for an exact product replacement within 15 days of the order date.
  • Unopened/unused/undamaged stencils may be returned are subject to a 15% restocking charge and less shipping charges.
  • Opened/unused stencils will be subject to an additional 10% repacking charge.
  • Shipping charges are not refundable, except in the case of damaged merchandise.

All returns require a Return Merchandise Authorization number. Please call 1-210-385-5423 to receive an RMS number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Returns of any kind without a RMA number and not received within 7 business days will not be accepted! Credit/refunds will be processed within 30 days of receiving merchandise.

Sorry! No returns of any kind will be accepted after 30 days.
We cannot accept returns on OOPS! Stencils, “Clearance” merchandise or any other products.

Privacy Notice

This privacy notice discloses the privacy practices for viginipaintanddesign.com This privacy notice applies solely to information collected by this web site.

INFORMATION COLLECTION USE, AND SHARING

  • We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
  • We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
  • We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
  • Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website.  You can easily unsubscribe to email newsletters by choosing “unsubscribe from this list” or update also update your subscription preferences.

You may also:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect personal information, including your credit card data, that information is encrypted and transmitted securely.

We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

If you have any concerns regarding privacy or security of your information, please contact us via telephone at (210) 385-5423

Thank you!

Customer Care

210 385 5423
Monday - Friday from 9am to 6pm